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Time For Angie's List? Or, More?

By Art van Bodegraven | 03/15/2017 | 8:36 AM

OK, maybe I've gone overboard on the ER vs. Doc In A Box decision.  Or, maybe you don't think the choice is really all that stark.  So, let's shift venues a trifle.

In life, and in work, we face challenges.  Things gone wrong.  Preventing future failures.  Correcting the fallout from problems.  Designing process and content changes to reduce the chance of, and severity of, recurrence. Off-loading tasks we're not good at, or getting the training and education to get better at them.

In each case, we have to determine what level of help - experience, expertise, education, engagement - to enlist for a time, skill, and cost-balanced solution.

So, there's the obvious of the ER and the Urgent Care Center.  Staying with health, there are vision options: an optometrist who can, year after year, make stronger lenses to counteract steadily declining presbyopia - or an ophthalmologist who can search for underlying causes of decline (damage or disease), anticipate inevitable glaucoma development, stay ahead of the curve on macular degeneration, coordinate with other effects of Type 2 diabetes, etc.

In other arenas, you'll have choices between an engineer and a mechanic, a fixer or a designer and builder, a carpenter and a cabinet maker, a painter and an artist, a furniture buyer and a decorator, for example.

Also at work, you get to decide whether you want to manage a function, or manage the outside profesional who executes the function.  Whether to engage a working 3PL or someone who has written about 3PLs.  You'll need to critically question your own experience and its applicability.  If you've done something once, does that qualify you to to do it again?  Did you learn all you need to know the first time 'round?  Or, should you find someone who has been successful at a task or role over and over again?  And, irrespective of your own (or your organization's) capabilities, is the time well-spent on the priority an event or condition warrants?

Reiterating, it's your call.  

And do remembers that highest cost is not always the best indicator of matching a correction with a condition; likewise, a lower cost is not always a money-saver over time.  Superb qualifications might be too much horse for the race, but thin experience can result in more and worse conditions down the road.

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About Art van Bodegraven

Art van Bodegraven

Art van Bodegraven is Managing Principal of the van Bodegraven Associates consultancy and Founding Principal of Discovery Executive Services, which develops and delivers supply chain educational programs. He was formerly Chair of the Supply Chain Group AG, Partner at The Progress Group LLC, Development Executive at CSCMP, Practice Leader with S4 Consulting, and a Managing Director in Coopers & Lybrand's consulting practice. Concentrating in supply chain management and logistics for over 20 years in his 50+ year business career, he has led ground-breaking strategic, operational, and educational projects for leading US and global clients. Art has been principal co-author of DC Velocity's Basic Training monthly column for a decade, and was the principal co-author, with Ken Ackerman, of Fundamentals of Supply Chain Management, the definitive primer in the field. His popular blog, The Art of Art, has been a staple of DC Velocity's web site since its inception. Art's continuing passion remains talent and skills development in the supply chain profession.



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