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You're In Good Hands . . .

By Art van Bodegraven | 05/04/2016 | 8:42 AM

Judging by the electronic and hard copy media, if one changes insurance providers often enough, they'll be paying you hundreds, if not thousands, of dollars.  Admittedly, the terms of how much you'll save by switching carriers gets a little murky.

Some of the differential reflects quirks in coverage boundaries, some hints that you might not have updated details in some years, some may rely on the elimination of un-necessary coverage amounts or increases in deductibles, ands some could hint that service and payouts are squeezed very carefully.

Enjoy the lower monthly premium while you can.  The day of judgment is when you and a claim go mano a mano in the wake of a fire, tornado, distracted driver, or sleepwalking while firing up a doobie.

Feel free to text me immediately if Flo or a gecko (or Aaron Rogers) shows up with a fire hose, a broom, or a check; in fact, I'll take odds on that chance right now.  The real heroes in such emergencies tend to be less flamboyant and more helpful.  Suddenly, the "extra" ten bucks a month looks like chicken feed, and wisely prescient.

I relate all this in the aftermath of Allstate's handling of the interesting fire at my home a week ago.  But, we have parallels in our workaday world, as well.

We continue to learn, and promptly forget, that cost is not value, that a penny saved is too often a penny that should have been spent to protect a dollar.  That a seasoned professional's excessive salary is a low cost bonus when compared with a rookie's dime-a-dozen bargain wage.  That the cost of making things right for a customer is a price of customer retention that pays for itself over and over again.

So, take your chances with Flo and cutting corners on cost if you feel you must.  But, don't look for the gecko to do any heavy lifting (or a genie from the imagination of the folks at Disney) when the order has to get picked, packed, and shipped for the key customer now!

Or, invest in quality, reliability, and capability - whether on the job, or protecting your personal property.

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About Art van Bodegraven

Art van Bodegraven

Art van Bodegraven (1939 - 2017) was Managing Principal of the van Bodegraven Associates consultancy and Founding Principal of Discovery Executive Services, which develops and delivers supply chain educational programs. He was formerly Chair of the Supply Chain Group AG, Partner at The Progress Group LLC, Development Executive at CSCMP, Practice Leader with S4 Consulting, and a Managing Director in Coopers & Lybrand's consulting practice. Concentrating in supply chain management and logistics for over 20 years in his 50+ year business career, he has led ground-breaking strategic, operational, and educational projects for leading US and global clients. Art was principal co-author of DC Velocity's Basic Training monthly column for a decade, and was the principal co-author, with Ken Ackerman, of Fundamentals of Supply Chain Management, the definitive primer in the field. His popular blog, The Art of Art, has been a staple of DC Velocity's web site since its inception.



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